Terms and Conditions

Welcome to Austral Pets. We are pleased to offer our pet care services to you and kindly advise that your use of such services is subject to the terms and conditions outlined below. The following Terms and Conditions govern the use of our facility and the services we provide. By utilising our services, you acknowledge and agree to abide by the terms and conditions outlined. These terms and conditions constitute a legally binding agreement. Please take a moment to review these terms carefully.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed and construed in accordance with the laws of the State of New South Wales, Australia. Any disputes arising from these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts located in New South Wales, Australia. By using our services, you agree to be bound by these terms and to submit to the jurisdiction of the courts of New South Wales, Australia.

Description of Goods or Services

Definitions: For the purposes of these terms and conditions, the following terms shall have the meanings indicated below:

‘Austral Pets’ refers to the business entity offering pet care services located at 459 Fifteenth Avenue, Austral NSW 2179

‘Owner’ refers to any person utilising Austral Pets’ services, whether they are the legal owner of the pet or any other individual seeking the services on behalf of the pet. The Owner shall bear full and sole responsibility for the actions and behaviour of the pet while in the care of Austral Pets, as well as any financial liability associated with the booking.

Owner Certification

By agreeing to these terms and conditions, the Owner certifies that they are 18 years of age or older and have the legal capacity to enter into this agreement. The Owner also certifies that all information provided to Austral Pets is accurate and complete, including information regarding the pet’s health, behaviour, and any special requirements. The pet Owner understands that any misrepresentation or omission of information may result in the pet’s booking being cancelled or the pet being refused entry to Austral Pets.

Admission Policy

Vaccination Requirements:

• The Owner must provide a clear, current, and non-expired vaccination certificate for their pet before admission to the facility. It is the Owner’s responsibility to ensure that their pet has received the required vaccinations, including a C5 or higher for dogs and a F3 or higher for cats.
• Pets that are due for their vaccinations must receive them at least 7 days before boarding.
• Failure to provide a valid vaccination certificate will prevent the pet from being accepted for boarding.
• The Owner must be aware that although vaccination of their pet is required at least 7 days prior to boarding, full protection may not be achieved until 14 days after the vaccination.
• The Owner may choose to board their pet with less than 14 days of coverage, but acknowledges that they understand the increased risk of contagious illnesses that comes with this decision. It is the Owner’s responsibility to follow the advice of veterinary clinics in this matter.
• Current Flea/Tick/Worming treatments are required to be administered prior to boarding.
• Please note that Austral Pets cannot be held responsible for the transmission of any parasites, however, to mitigate this risk, we offer private boarding services.
  Incidental Expenses:
• The Owner agrees to be responsible for any incidental expenses incurred during the pet’s stay.
• The Owner authorises the Austral Pets team to provide any necessary services deemed essential for the health, safety, and comfort of your pet during its stay. These services, known as incidental expenses, may include, but are not limited to, bathing, grooming, flea/tick/worm treatments, dietary changes, and veterinary care. These expenses may be invoiced to you during your pet’s stay or are payable on pickup. The provision of any additional services will be determined based on the discretion of the Austral Pets team, and only administered if deemed necessary for the well-being and comfort of your pet.
• Baths are recommended to be booked every 7 days while boarding, Austral Pets Pty Ltd reserves the right to administer baths or grooming as they see fit at full cost to the client for the purpose of hygiene, comfort, and safety of the pet.
• All baths and grooming booked for a pet are completed as close to the check out date as possible to ensure the pet is at their freshest leaving the facility. The Owner understands that this service is limited by the availability of the grooming staff, and therefore cannot be guaranteed to be booked immediately prior to check out. Any additional baths or grooming services required will be charged as additional costs.
  Assumption of Risks:
• The pet Owner acknowledges that communal living with other animals in a boarding facility carries inherent risks, which may include exposure to illnesses and injuries. These risks are not caused by any failure on the part of the boarding facility, but are a natural consequence of pet boarding.
• The Owner assumes all risks associated with boarding their pet and releases the boarding facility, including its employees, from any liability arising from any illness or injury the pet may suffer during or after the boarding period.
• The Owner confirms the pet is fit and healthy, boarding elderly, medically challenged, or unfit pets will be at the Owner’s risk. It is important for the Owner to understand the limitations and risks involved. Austral Pets is not a veterinary boarding facility, and we are unable to offer overnight supervision or medical care beyond minor wound treatment.
• When boarding a senior pet, especially one with health issues, it is important to consider their overall health and temperament. Changes in environment and routine can cause stress and decreased health in senior pets. As the pet owner, you are best equipped to recognize any changes in behaviour that may indicate a problem.
• Additionally, indicators of serious health conditions or declining health status may not be easily recognisable to our animal caretakers who do not have the necessary tools and resources to accurately evaluate the severity of a health condition. This information should be taken into consideration before making a decision to board your senior dog with us.
  Pets on the Premises:
• The Owner agrees to restrain their pets at all times, dogs must be restrained on a properly functioning lead at all times, cats and small pets must be IATA approved carriers. Any other small pets must also be brought in a secure enclosed carrier. In the event that the Owner fails to provide a suitable carrier or lead, or fails to properly restrain their pet, the Owner assumes all responsibility for any damages, harm, or injury that may result, and releases Austral Pets from any liability.
  Daily Charges:
• Each calendar day of a pet’s stay, including both check-in and check-out dates, will be charged. A three (3) day minimum boarding stay applies to each booking, any reservation for a shorter duration will incur a charge for the minimum of three (3) days.
  Medication:
• The administration of medication for pets at Austral Pets must be accompanied by written instructions, which will be closely followed by our staff. All medication must be properly labelled with the prescribed dosage information. The storage fee for medication will be charged per day, based on the length of the pet’s stay, regardless of whether or not the medication is required on a daily basis.
  Kennelling Together
• The Owner may request that their dogs be kenneled together during their stay at Austral Pets. However, Austral Pets reserves the right to modify this arrangement at their discretion if it is deemed necessary for the safety and well-being of the dogs or other pets in their care.
  The owner acknowledges and understands the inherent risks associated with boarding dogs together, even if they normally live together. The dogs may experience stress or anxiety in a new environment, which can result in aggression or fights, including but not limited to injury or death. While Austral Pets takes a strict and proactive approach to dog kennelling and does everything in their power to prevent such instances, the owner assumes all responsibility for any damages or injuries that may occur as a result of dogs being kenneled together.
• In the event of a fight or altercation between dogs that are kenneled together, Austral Pets cannot be held liable for any resulting damages or expenses. The owner agrees to indemnify and hold harmless Austral Pets from any claims or lawsuits arising from such incidents.
  Personal Belongings:
• It is the responsibility of the Owner to ensure all personal belongings, including medication, are retrieved with their pet upon departure. Austral Pets will make a reasonable effort to hold onto any forgotten items for 30 days, during which time they can be claimed by the owner. However, please note that Austral Pets cannot guarantee the return of personal belongings and recommends not bringing any items of sentimental or financial value.
  Other Conditions:
• All pets must be at least 13 weeks of age.
• Austral Pets may refuse to accept a pet for boarding if it exhibits aggressive, dangerous or disruptive behaviour, or if it is deemed unsuitable for the living environment. Such a decision shall be at the sole discretion of Austral Pets without any liability or obligation to the Owner. In such cases, the Owner acknowledges that amounts paid for the boarding and related services may not be refundable.
• The Owner accepts full responsibility and liability for any damage, injury, or loss caused by their pet to Austral Pets, its facilities, or its clients, whether the pet is restrained or unrestrained. The Owner acknowledges that they may be required to pay for any damages caused by their pet while on the premises of Austral Pets.
• Clients should communicate any grooming needs in advance, as it may not be possible to accommodate last-minute requests.
• Austral Pets may require the client’s credit card information. By boarding your pet with us, you consent to any owing amount being charged from the card provided.
• Austral Pets reserves the right to adjust or change the services provided to your pet to ensure the safety and welfare of all pets staying at Austral Pets.
• The pet will be delivered to any person who declares that they have the Owners’ authority to do so, unless otherwise instructed in writing.
  By boarding your pet with Austral Pets, you hereby allow your pet to be photographed and/or filmed, which will occur only at Austral Pets’ premises in a controlled situation. Photographs and/or footage may be used by Austral Pets for promotional or advertising purposes.
• A copy of these terms and conditions is available on the official Austral Pets website and must be read and agreed to. Terms and conditions, as well as prices, may be changed at any time by Austral Pets Pty Ltd.
• If the owner removes their pet from Austral Pets’ care during an active booking, Austral Pets shall not be responsible for the pet’s safety or any resulting consequences. The Owner shall be fully liable for any injuries, damages, or losses that occur during this time, as well as any costs or expenses incurred by Austral Pets as a result of the pet’s removal. Additionally, if the pet is not returned to Austral Pets’ care within the agreed-upon timeframe, the booking may be considered cancelled and no refund will apply.
  Facility Access and Viewings:
• Tours operate on Off Peak Periods, Mon – Fri between 11am – 3pm, and Saturday between 11am – 1pm. Bookings are essential, we may not be able to accommodate last minute tours without appropriate staff available.
• Visitations for boarded pets are to be limited to one hour per week, with prior arrangements made with our office.

Cancellation Policy

• • Following the deposit payment, a 24 hour cooling off period is in place during which the client may cancel their booking and receive a full refund of all amounts paid, including the deposit. The cancellation must be notified to Austral Pets via phone, email, or in person.
  • After the 24-hour cooling off period has elapsed, deposit becomes non refundable. However, the cooling period is voided if the booking is created a day before checkin.
  • Any additional payments made will be either credited for a future booking or refunded.
  • Cancellations received less than 24 hours before the booking start date, will forfeit the deposit and/or 50% of the booking amount.
  • Cancellations made less than 1 week before the booking start date will have a $50 cancellation fee for Bookings less than $300, $100 cancellation fee for Bookings between $300 to $800 and $150 cancellation fee for Bookings over  $800.
  • Clients may modify their booking to reduce the length of their pet’s stay up to 2 weeks prior to the start date.
  • No refunds will be issued for early pickups or no shows.
  • Cancellation of additional services such as baths, grooms and taxis must be made at least 7 days before the scheduled services to avoid charges. Any cancellations made with less than 7 days’ notice will result in a charge for the full cost of the service. This policy is in place to allow our staff to adjust their schedules accordingly and provide adequate notice to accommodate the needs of other clients.
  • Austral Pets reserves the right to refuse or reschedule any additional services due to unexpected circumstances such as behavioural concerns or staff unavailability.
  • Eligibility for Waiver of cancellation fees: In the unfortunate event that your pet passes away prior to the booking, we are willing to waive any non-refundable amounts or fees if a certificate from your veterinarian is provided.
  •  

Payment Policy

Quotes and Payments

• All bookings require payment in full on or prior to Check-In.
• Bookings including the Pet Taxi service require payment in full prior to the Pet Taxi pick up, unless prior arrangements have been made and confirmed with Austral Pets. If the Owner is uncontactable and the payment hasn’t been made in full prior to the Pet Taxi pickup, the Pet Taxi will not be dispatched.
• Bookings are confirmed once a booking deposit has been made and once an invoice has been issued. Austral Pets are unable to put a hold on any booking.
• Quotes are subject to price fluctuations, or to change if the requirements for the services change. All quotes are based on the information provided at the time of quotation and do not include any additional services or fees that may become applicable.

Booking Extensions

• The extension of a pet’s boarding stay is subject to approval by Austral Pets. If approval is not granted, the pet must be collected on the day originally booked, or an overdue check-out fee may apply.
• Booking extensions must be paid at the time the Owner requests the extension, or at the time of pickup only with the permission of Austral Pets.
  If an Owner is unable to collect their pet on the scheduled check-out date and Austral Pets cannot accommodate a booking extension, it is the Owner’s responsibility to arrange for alternative collection of the pet on the booked check-out date.
• The check-in and check-out hours for pet boarding are determined by Austral Pets and are not negotiable. Out of hours check-ins or check-outs will not be accepted, or may incur additional fees.
• Walk-ins without bookings may not be accepted, or may incur additional costs
• In the case of late or overdue payments to Austral Pets PTY LTD, or if the payment is not available when required, in addition to the invoice amount, the Customer is fully liable for:
  (a) Interest rate of 10% – 33% and
  (b) Any collections fees, legal fees, or third party fees in relation to the collection of funds.
  The owner/s /debtor/s shall pay for all costs actually incurred by Austral Pets PTY LTD in the recovery of any monies owed under this Agreement including recovery agent costs, repossession costs, location search costs, process server costs and solicitor costs on a solicitor/client basis.

Conditions Of Entry

• By entering the premises of Austral Pets (“Facility”), you acknowledge and agree to be bound by the following Conditions of Entry. It is your responsibility to read and inform yourself of these conditions.
• Risk and Responsibility: You acknowledge and accept that you enter the Facility at your own risk and that you are responsible for the safety of yourself and others under your supervision, including children and animals. You acknowledge and accept the risk of property damage, loss, personal injury, or death resulting from any incident including, but not limited to:

a) The movement of animals and any items used in connection with their movement, where contact is made with persons or property.
b) Equipment failure, including but not limited to leashes and harnesses.
c) Structures (including without limitation umbrellas, marquees, and gazebos, chairs), parts thereof, or other debris being dislodged by wind, hail, storm, snow, and rain coming into contact with persons, animals, vehicles, or structures.
d) Collisions between vehicles, between vehicles and people, or between vehicles and structures.
f) Property being stolen, including, for example, property within vehicles being stolen.
g) Any other risks associated with communal living with other animals.

• Entry to Specific Areas: Additional conditions may apply to entry into specific parts of the Facility, including but not limited to driveway areas or kennels. Entry to such areas may not be granted to you, or if it is granted, may only be granted on the basis that it is your responsibility to read and inform yourself of these Conditions of Entry.
• Bag Searches: Members of the public may be bag searched when leaving the retail area.
• Valuables: Austral Pets PTY LTD cannot be held liable for any valuables stolen from cars parked inside or outside the premises.
• Filming and Recording: Austral Pets PTY LTD bans the filming and/or recording of all areas of its premises, including but not limited to staff members/reception area/kennel area/grooming salon.
• Indemnity: All members of the public will indemnify Austral Pets PTY LTD and its directors from any illnesses/incidental accidents/dog bites/slips/falls/trips/injuries of any kind whilst on the premises.

By entering the Facility, you acknowledge and agree to be bound by these Conditions of Entry, including the risks, responsibilities, and obligations they entail.

Abandonment

• In accordance with NSW law, if a pet is not collected within fourteen (14) days after the end date of their booking it will be considered abandoned and may be surrendered to a local council pound, animal shelter, or rehomed.
• The Owner acknowledges that abandoning a pet is a serious offence that can cause harm to the animal and incur significant costs and expenses to Austral Pets and the Owner.
• The owner shall remain fully responsible for all financial obligations related to the pet, even in the event of abandonment. This includes any costs associated with the pet’s care, such as boarding fees, veterinary bills, or surrender fees. If the Owner abandons the pet at Austral Pets’ premises, the Owner shall be liable for any costs or expenses incurred by Austral Pets as a result, and Austral Pets reserves the right to pursue legal action to recover these costs.
• By agreeing to these terms and conditions, the Owner acknowledges and agrees to comply with all laws and regulations relating to the care and custody of their pet and releases Austral Pets, including its employees and agents, from any liability arising from the Owner’s failure to comply with these laws and regulations or from any harm caused by the Owner’s pet.

Vet

• By boarding your pet with Austral Pets, you agree to pay all veterinary costs for your pet, incurred during the time the pet is in Austral Pet’s care. This includes any necessary medical treatment, medication, surgery, or other veterinary care deemed necessary by a licensed veterinarian.
• By boarding your pet with Austral Pets, you agree to pay all transportation and handling fees incurred if your pet requires a Vet visit. This may include transportation to and from the veterinarian’s office, as well as any fees charged by the veterinarian for handling and treating your pet.
• Payment for veterinary treatment is due at the time of collection or return of the pet.
• The course of treatment shall be at the sole discretion of the attending veterinarian. Austral Pets will make every reasonable effort to contact the Owner or emergency contact in case of an emergency, but if this is not possible, the attending veterinarian will make decisions regarding the pet’s care.
• In the case where an incident or illness has occurred and a pet is going through unnecessary pain and considered inhumane to continue, and no contact with the Owner or the emergency contact can be established, the veterinarian has the permission to euthanise the pet. Austral Boarding and the veterinarian will be indemnified from any liability.

Animal Grooming

• The Owner confirms the pet is fit and healthy, grooming which takes place on an elderly or unfit pet will be at the Owner’s risk. Grooming may expose pre-existing health\skin conditions for which Austral Pets PTY LTD cannot be held liable.
• The client is advised not to feed their pet the day of grooming, or the night before for morning appointments.
• The client agrees to inform staff prior to the pet’s grooming session if the pet has bitten or has aggressive tendencies.
• The client understands that if the pet is unwell with sickness, diarrhoea, on-heat, has a contagious disease or infection, then the client will inform Austral Pets and agree to reschedule the appointment.
• The client agrees and is fully responsible for their pet’s vaccination being up to date with the minimum requirements (Dogs: C5, Cats: F3).
• The client will advise if the dog has any allergies, requires medication, has sore limbs or recently had a fall/surgery, also if the dog can have treats.
• The client is fully responsible for disclosing any allergies or sensitivities a dog may have in order for the groomer to select the appropriate grooming supplies to use. It will be assumed the pet has no allergies or sensitivities unless otherwise disclosed by the Owner.
• By engaging in Austral Pets Grooming services, the client agrees that they have read and understood what the service they have purchased entails, and that the service is to be completed at full discretion of the groomer attending to the pet.
• The client understands that senior pets may have underlying conditions that can be aggravated during or after normal grooming procedures.
• Accidental cuts or injuries are always a possibility during the grooming process, especially with energetic dogs or dogs with no prior grooming experience. While our staff takes every precaution to prevent such incidents from occurring, it is important to understand that these risks are inherent to the grooming process. By booking a grooming appointment with Austral Pets PTY LTD, you acknowledge and accept these inherent risks of grooming and understand that minor injuries may occur. You agree to release and hold Austral Pets PTY LTD harmless from any liability for any resulting damages or expenses related to such incidents.
• At the discretion of the salon pets may be crated, tethered or separated for the protection of themselves and other animals within the salon. Pets that display aggression towards the groomer or other dogs will be separated and muzzles used if deemed necessary. Owners may be asked to collect their pet if they present a danger to team members, other animals or themselves.
• At all times, staff have the right to refuse to work with difficult dogs or with behavioural problems, but they will endeavour to do everything within their knowledge to help your dog enjoy the process of being groomed.
• Austral Pets PTY LTD reserves the right to refuse service to any pet or client for any reason.

Cancellation Policy (Grooming)

• ► Minimum 48 Hours Notice to Avoid Cancellation Fees 
  ► 48 hours or less: Full Amount Charged
  ► No Show: Full Amount Charged

  – If you find someone else who can take your appointment at the same date/time, for an equal or higher value service, we can waive the cancellation fee – 

  By utilising our services, you acknowledge and agree to abide by the terms and conditions outlined. Please take a moment to review these terms carefully.

  No-Shows

  It is considered a “no-show” when the client is not available at the scheduled appointment time.

  • We reserve the right to charge the full grooming fee due to the loss of revenue caused by a “no-show”. To avoid incurring cancellation fees, please make every effort to notify us of any changes or cancellations at least 48 hours in advance.
  • • The client must provide the salon at least 48 hours notice before the appointment date of cancellation to avoid cancellation fees.
    • In the event of a cancellation made 48 hours or less before an appointment, the full cost of the groom will be charged as we are unable to fill the spot in that short period of time.
    • The client understands that if the pet presents with fleas, the grooming may be ceased at full expense to the client, as well as a $75 clean down cost to prevent any further contamination of animals within the establishment.

  Payment Policy (Grooming)

• Payment is to be made prior to or at the completion of service.
• The client understands that if, on arrival, a pet is unable to proceed with their scheduled appointment due to sickness, diarrhoea, being on-heat, has a contagious disease or infection, the appointment will not proceed and will still be charged at full price. The client should inform Austral Pets with as much notice as possible to reschedule the appointment to avoid being charged.
• The client understands that the grooming time is based on the dog’s behaviour, and therefore exact times are not able to be determined. The client understands that if a dog requires additional bathing services due to getting themselves dirty after their groom, that additional cost will be added onto the grooming cost.
• If the dog is accepted for grooming and displays uncooperative behaviour, the groom may be terminated without being finished. If this occurs, the client will be contacted to collect the dog with a minimum of 50% of the grooming cost owed. This is subject to increase depending how much grooming was able to be completed.
• The client understands that if the pet presents with fleas, the grooming may be ceased at full expense to the client, as well as a $75 clean down cost to prevent any further contamination of animals within the establishment.
• Nail cutting and ear cleaning are included in most full-services, however no discounts apply if the process is too stressful for the pet or too dangerous for the groomer.
• Austral Pets’ grooming prices are subject to change. The prices stated are to be used as a guide only All phone inquiries will be given a guide and a firm price will be given on arrival to the salon. Additional surcharges for matting, undercoat removal & fleas may apply if required.
  Additional charges may apply if your pet requires special attention because of aggression or other behaviour issues (due to the extra time required).
• In the case of late or overdue payments to Austral Pets PTY LTD, or if the payment is not available on the completion of the service, in addition to the invoice amount, the Customer is fully liable for:
  (a) Interest rate of 10% – 25% and
  (b) Any collections fees, legal fees, or third party fees in relation to the collection of funds.

Fur Matting (Grooming)

• Any matting the client is aware of must be disclosed prior to arrival to account for additional time required to remove.
• If matting is discovered during a grooming session, we maintain a duty of care to the pet to remove any matting at full cost to the client. Matting removal takes extreme care and extra time, due to this there will be additional charges depending on the severity of the matting.
• If the pet is matted, groomers will not complete any bathing-only services. Coats require a Full Groom at this stage.
• The client should be aware that pre-existing hot spots, sores, and other skin issues are commonly found once a matted coat is removed. There is also a chance your pet’s skin may become irritated due to clipping close to the skin.
• De-matting may expose pre-existing health\skin problems for which All Austral Pets PTY LTD cannot be held liable.

Limitation of Liability

Austral Pets has established and implemented strict and sound pet care policies and procedures to provide the best possible care and reduce the risk of harm and injury. Our employees are trained and required to follow these policies and procedures at all times.

• The Owner acknowledges and understands that some pets may behave differently when in new locations or while boarding. This may include, but is not limited to, an increase in anxiety or erratic behaviour that could result in injury to the pet or others, or damage to the facility, equipment or property of Austral Pets or others.
• The Owner assumes full financial responsibility for any harm, injury, or damage caused by the pet while in the care of Austral Pets and releases Austral Pets, including its employees, from any liability arising from any such harm, injury or damage. This includes but is not limited to, damage caused to other pets, individuals, or property, and any related legal or medical expenses incurred by Austral Pets or others.
• The Owner agrees to fully indemnify and hold harmless Austral Pets, its employees, and agents from any such claims, losses, or damages.
• The Owner assumes all risks associated with boarding the pet and releases Austral Pets, including its employees, from any liability arising from any illness or injury your pet may suffer during or after the boarding period, regardless of whether such illness or injury was caused by the inherent risks of pet boarding.
• By using our pet boarding, grooming, or transportation services, you acknowledge and agree that we have taken all reasonable steps to prevent harm and injury to your pet while in our care, and that we cannot be held liable for any harm or injury that may occur despite our best efforts.
• Austral Pets and its employees take all reasonable care to ensure your pet remains healthy during their stay. However, under no circumstances will Austral Pets, its employees, or agents be held responsible for paralysis tick, canine influenza, Canine Cough, injury, death, loss, or damage of any kind whatsoever that may occur to any pet staying at Austral Pets.
• You release Austral Pets, including its employees, from any liability arising from any harm or injury your pet may suffer during or after the boarding period.

Intellectual Property Rights

• All intellectual property rights, including but not limited to trademarks, logos, service marks, trade names, designs, copyright and any other proprietary rights, whether registered or unregistered, on this website, in any of our products or services, and any materials contained therein (collectively referred to as “Intellectual Property”), are the exclusive property of Austral Pets and/or its licensors.
• By using our services, products, or accessing our website, you agree not to use our Intellectual Property in any manner that could damage, disparage, or dilute the goodwill associated with our Intellectual Property or that could mislead others as to the Ownership or origin of our Intellectual Property.
• Photographs of dogs that are boarding or grooming at Austral Pets may be taken by the business for marketing or promotional purposes. The Owner acknowledges that all such photographs, including but not limited to those posted on Austral Pets’ website, social media accounts, or any other promotional materials, are the exclusive intellectual property of Austral Pets. The Owner further agrees that Austral Pets may use these photographs without restriction or compensation, and that the Owner has no right to any royalties or other compensation related to the use of such photographs. Any reproduction, distribution, or use of these photographs without the prior written consent of Austral Pets is strictly prohibited.

Termination

• The agreement between the customer and Austral Pets may be terminated by either party at any time with written notice. Upon termination, the customer agrees to pay any outstanding balances owed to Austral Pets.
  Austral Pets reserves the right to terminate the agreement without notice in the event of any breach of these terms and conditions, failure to pay outstanding balances, or any conduct deemed inappropriate by Austral Pets, including but not limited to, mistreatment of staff, damage to property, or failure to comply with any applicable policies, laws, or regulations.
• In the event of termination, the customer agrees to immediately remove their pet from Austral Pets’ premises and to indemnify and hold Austral Pets harmless from any and all claims, demands, damages, or expenses arising from the termination or the customer’s breach of these terms and conditions.
• This termination clause shall survive the termination or expiration of the agreement and shall continue to be binding upon the customer.

Entire Agreement

These Terms and Conditions represent the entire agreement between the customer and the business and supersedes all prior negotiations and understandings between the parties. The customer acknowledges that there are no other oral or written understandings. The customer agrees that in the event of any conflict between these Terms and Conditions and any other document, these Terms and Conditions shall govern. Austral Pets reserves the right to modify or update these terms and conditions at any time without prior notice. It is the responsibility of the user to regularly check for any changes or updates to these terms. By continuing to use our services, you acknowledge and agree to be bound by the most current version of these terms and conditions.